Privacy Policy

Privacy Policy

TMMT – Team Mana Muay Thai Privacy Policy

Last Updated: March 29, 2025

At TMMT – Team Mana Muay Thai ("TMMT," "we," "us," or "our"), your privacy is our priority. We are committed to protecting your personal information and ensuring transparency in how we collect, use, store, and share your data. By using our website, services, or training programs, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to enhance our services, personalize your experience, and maintain the security of our training environment.

1.1 Personal Information

We may collect the following information directly from you when you sign up, register for a class, or engage with our services:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Account Information: Username, password, and any details related to your membership.

  • Emergency Contact Information: If provided, we store emergency contacts for safety purposes during training.

1.2 Payment & Transaction Information

When you purchase a membership, private training, or merchandise, we collect:

  • Payment details such as billing address, last four digits of your credit card (processed via a secure third-party payment provider—we do not store full card details).

  • Purchase history for billing and customer support purposes.

1.3 Training & Participation Data

To track progress and ensure a safe training environment, we may collect:

  • Attendance records for classes and private training sessions.

  • Performance notes or feedback from coaches for training optimization.

  • Any injuries reported while training at our facility.

1.4 Website & Online Usage Data

When you visit our website, we automatically collect:

  • Log Data: IP address, browser type, device information, and operating system.

  • Usage Data: Pages visited, time spent on pages, referral sources, and interactions with our content.

  • Cookies & Tracking Technologies: We use cookies and tracking tools to analyze user behavior, improve website functionality, and tailor marketing efforts.

1.5 Communication & Support

When you contact us via phone, email, or in person, we may collect:

  • Records of your inquiries, requests, or support interactions.

  • Communications related to account issues, feedback, or service improvement.

2. How We Use Your Information

We use your data to improve our training programs, provide a seamless experience, and ensure the safety and security of our members.

2.1 Service & Membership Management

  • Process registrations, payments, and memberships.

  • Verify eligibility for promotional discounts (e.g., military, healthcare worker discounts).

  • Provide training recommendations based on participation and progress.

  • Send important updates about schedule changes, closures, or gym policies.

2.2 Improving User Experience

  • Analyze attendance trends and training engagement to optimize class structures.

  • Enhance our website functionality and member interactions.

  • Conduct surveys or feedback forms to improve our services.

2.3 Marketing & Promotions (With Your Consent)

  • Send newsletters, promotional offers, and event invitations.

  • Announce new training programs, seminars, or merchandise releases.

  • Use testimonials or photos (with prior consent) to showcase member experiences.

2.4 Security & Compliance

  • Monitor accounts and transactions to detect unauthorized activity.

  • Enforce safety protocols in training, including sparring eligibility.

  • Comply with legal obligations and protect against fraud or abuse.

3. Data Security Measures

We implement strict security protocols to protect your information:

  • Encrypted payment processing through trusted third-party providers.

  • Secure access controls for membership and account data.

  • Regular security audits to prevent unauthorized access.

  • Limited data access only authorized personnel handle sensitive information.

While we strive to protect your personal data, no system is 100% secure. By using our services, you acknowledge the risks associated with online transactions and digital data storage.

4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share it in the following circumstances:

4.1 Trusted Third-Party Service Providers

We partner with third-party companies to:

  • Process payments securely (e.g., Stripe, PayPal).

  • Manage email communications and marketing campaigns.

  • Provide customer support and scheduling software.

These providers only access necessary data to perform their services and are contractually obligated to protect your information.

4.2 Legal & Safety Requirements

We may disclose information when required by law or to:

  • Comply with legal obligations (e.g., subpoenas, regulatory compliance).

  • Protect our members, staff, or business from fraud, misconduct, or harm.

  • Investigate violations of our gym policies or unlawful activity.

5. Your Rights & Control Over Your Data

We believe in data transparency and offer you control over your personal information.

5.1 Access & Update Information

You have the right to:

  • Request a copy of the personal data we store about you.

  • Update or correct inaccurate information in your account.

5.2 Data Deletion & Retention

  • You may request that we delete your data, except where required for legal or operational reasons (e.g., financial records, safety incident reports).

  • We retain inactive member data for up to 2 years for record-keeping purposes unless a deletion request is submitted.

5.3 Opt-Out of Marketing Communications

  • You can unsubscribe from emails at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience.

6.1 Types of Cookies We Use:

  • Essential Cookies: Required for website functionality (e.g., login sessions).

  • Analytics Cookies: Track usage data to improve website design and performance.

  • Marketing Cookies: Personalize ads and promotional content.

6.2 Managing Cookie Preferences:

  • You can disable cookies through your browser settings, but some features may not function properly.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised "Last Updated" date. Significant updates will be communicated via email or website notification.

8. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

Visit Us:
TMMT – Team Mana Muay Thai
1212 South Santa Fe Avenue
Los Angeles, CA, 90021, USA

Call Us: (626) 589-9746
Email Us: info@teammanamuaythai.com

By using our website or training at our facility, you acknowledge that you have read, understood, and agreed to this Privacy Policy.